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Frequently Asked Questions

Denneroll Product Distributors

Australia & New Zealand

Canada

United Kingdom

Account

How do I update the email address on my account?

How do I reset my password?

Unable to proceed in checkout

Ordering

Change or Cancel an Order

Payment Methods

Sales Tax

International Orders

Out of Stock Products

Incorrect or Damaged Items

Missing Items

Sales & Discounts

CBP Sale Terms

Can more than 1 Discount be applied to an order?

I forgot to add my coupon code to my online order. Can I be refunded the discount?

Shipping

When will my order ship?

What shipping carriers do you use?

What is the typical transit time for my order?

How can I track my order?

Are Taxes & Duties included in the shipping charge?

Why are my shipping charges so high?

Holiday Hours

2018 CBP Office Closures

Shipping

Return & Exchange Policies by Manufacturer

Chiropractic BioPhysics (CBP)

Return Policy

Exchange Policy

Product Return & Exchange Address

Circular Traction

Return Policy

Exchange Policy

Product Return & Exchange Address

TruCurv (LS Distribution)

Return Policy

Product Return Address

Product Information

Warranty

Stroops Pro-Lordotic Neck Exercisers